This policy does not reduce or exclude any consumer right that cannot legally be waived.
Made-to-order production
Each bracelet is designed by the customer and assembled to order in Shenzhen, China. Production normally takes 2–5 business days after the order is accepted and payment is confirmed. Business days do not include weekends or public holidays.
United States delivery
Orders are fulfilled and dispatched from China. After dispatch, standard delivery to the United States normally takes 7–12 business days. The estimated total time from successful payment to delivery is about 15 business days, including made-to-order production and transit. Please allow up to 18 business days.
Currently unavailable for delivery to California.
Delivery estimates are not guaranteed delivery dates. Customs review, carrier conditions, severe weather, high-volume periods, address issues, or other events outside our reasonable control may cause delays.
Shipping cost, taxes, and duties
Standard shipping to addresses in the United States is complimentary. “Free shipping” refers only to the transportation charge shown at checkout. Standard delivery is not represented as delivered-duty-paid (DDP), and we do not claim that United States orders are always free of import taxes or duties.
Import taxes, customs duties, brokerage fees, or other government charges may be collected at checkout or later by a carrier or government authority. The customer is responsible for amounts not collected at checkout, except where mandatory law requires otherwise.
Tracking and carriers
Tracking is provided after dispatch. The first part of the journey may display a carrier identified as SW, while final delivery in the United States may be completed by USPS. Tracking events can take time to appear or may pause while a parcel transfers between carriers.
Address changes
Review the shipping address carefully before completing payment. Contact us as soon as possible if an address is incorrect. We will try to help, but we cannot guarantee an address change after production or fulfillment has begun, or after the parcel has been handed to a carrier.
Delays, lost parcels, and marked-delivered parcels
If we learn before dispatch that we cannot ship within the time represented when you ordered, we will email a revised shipping date and give you the choice to accept the delay or cancel for a full refund. If we do not obtain consent to the delay when required, we will cancel and refund the order to the original payment method.
If tracking has not updated for an unusual period, or a parcel is marked delivered but cannot be located, email us with your order number and tracking number. We may ask you to confirm the address, check with household members or the local carrier, and allow time for a carrier investigation.